Vlad Vashchuk
2024-06-03 22:26:06 GMT
Great people at this location. Eric and store manager Cindy helped me with all my needs.
This will be my go-to auto parts store from now on!
Sommer White
2023-10-21 22:02:40 GMT
Went in after 3 shops say they couldn’t change my headlights. Mychelle the manager not only refunded for my bulbs she came out and changed them, Hunter the other worker came to help no questions asked.
Great customer service from them!
Laura Hoynes
2023-10-25 02:12:24 GMT
If I could give this location 10 stars, I would! Michelle, the manager, along with every other employee went above and beyond! I went in to get some coolant. I wasn't sure which color, so they looked through my car manual with me to cross-check their system, came out and listened to my car, suggested a few reasons why my car had a tick, and narrowed it down until we came across the problem, and spent time fixing it. By far the only people who have given me a straight answer, no upselling, or guilt/pressure to buy anything, no lying about what was wrong.
Hands down my go-to Autozone!
Superior customer service!
Alton Biggins
2023-06-20 23:51:53 GMT
Visited the store and received the best customer service ever with Michelle and Poly, they went above and beyond my expectations. Michelle called out of state stores to help with a battery issue, she handled the situation great, wonderful manager and teamwork. Ask them when visiting, if you want to best customer service.
Danielle Newcomer
2023-09-25 21:39:37 GMT
Terek was fantastic! Knowledgeable, helpful and friendly. He installed my wipers and got my darn key fob open ( I tried and was unsuccessful) and replaced my battery. Top notch way to represent Auto Zone and get my truck “into the zone”
Honey Ty
2023-08-03 10:04:05 GMT
If I could give 100 stars to the store manager Michelle, I would, most definitely !!!! SHE, hands down ... has the best customer service I have ever experienced ( that's rare in these day's ) . She was knowledgeable and , honestly , .... She
put the guys to shame ( sorry guy's) . She went above and beyond to help us . I am so glad , I trusted her judgement and knowledge in regards to my car.
She, truly has a gift with cars & knew what she was talking about ! THANK YOU soooo, much! Her pay should be raised . REAL TALK.
Cari McK
2023-07-08 19:48:14 GMT
Mychelle, the store manager, was great at helping me return an item purchased online. There was a discrepancy in the price, the store price was cheaper than online. But she made sure I was refunded the correct amount! Thank you for the great customer service, Mychelle!
Brian Roney
2023-06-02 21:35:40 GMT
I really liked the guy who helped me. His name is Bret. He’s Hard worker and very knowledgeable. He helped me find white lithium grease, spark plugs, and some prop wash. I would recommend this store and Bret.
Jahames?
hoppy819
2023-03-15 01:35:04 GMT
I had some issues with my battery & one of the workers- I believe his name was Zachary, went above and beyond and helped me to replace the battery. He remained kind and professional throughout the interaction. We are very appreciative of the service. We will be coming back!
Stefan Kim
2023-04-08 21:52:23 GMT
Ryn and Zack are fantastic!
These two recently went out of their way to ensure I not only got the parts I needed, but also helped me make sure the parts were installed correctly. Grateful for their assistance and very impressed by the level customer service I received!
Chris Francisco
2023-08-13 18:20:40 GMT
Mychelle from Auto Zone turned my stressful into a comforting experience. She went over and above with customer service by helping me diagnose the problem with my F-150 and resolve it using the most efficient and cost effective method possible. I have never experienced such great customer service at an auto zone before. You can tell that is the vibe at the Maple Valley auto zone because the employees Mychelle manages act the same way. Thank you Mychelle.
Youssef Youssef
2022-09-30 05:45:12 GMT
Best experience with an auto shop I’ve ever had. The customer service from the store manager, Mychelle and her coworker Daniel was amazing. I went here not knowing much about how to put on a knew exhaust and trying to find a pipe so I could fit everything together but Mychelle was very helpful, she was asking me exactly what I was trying to do and put together this amazing exhaust piece that fit perfectly on my car. I can’t remember the last time I met someone with customer service skills as amazing as hers. This is definitely where I’m going from now on to get anything car related. I Highly recommend!!!
Dawn Barnett
2022-12-30 20:49:52 GMT
We decided to give this store one more chance and boy am I glad we did! Mychelle is the current manager and she is AMAZING! She is very knowledgeable and a great personality ! We moved and will come back here from now on!!!
ja ja
2022-04-16 23:12:47 GMT
Best experience from product availability to going above and beyond in customer experience. The Manager Mychelle provided a thorough explanation of my different options in car batteries, pulled the old one, replaced with the new one. She was so respectful and professional. I will come back to this specific location for all of our auto needs. Highly recommend!
who cares
2023-04-19 00:31:38 GMT
Mychelle and Poly were absolutely amazing in both customer service and support while helping me find and install the correct headlights! 100% recommend this location for any and all auto parts needs!
Dustin Coleman
2022-10-01 06:02:35 GMT
The manager Mychelle is awesome! She helped us find the right battery and then helped us install it. It's great to see that this level of customer service still exists in today's world!
Ashley Brown
2023-02-25 23:28:16 GMT
Mychelle took about 10 mins to help me find the right brake pads for my car. The part numbers online weren’t fitting correctly and she took the time to pull several different parts and keep checking them against my previous pads until we found the ones that matched. Also, it’s so nice to be helped by other women at auto parts stores. I’ll be back!!
Brandon Strahl
2022-02-28 16:50:59 GMT
Ordered a cargo cover for my truck and received the wrong size. Brought it back to the store and worked with the GM "Dakota" to resolve the issue. She was knowledgeable, more than happy to help take measurements to insure that the replacement was correct, and thorough in providing a date, credit info and everything I needed to move forward. She should be commended for bringing "customer service" back into the retail environment.
Courtney Nelson
2021-08-26 22:36:19 GMT
I’ve had to go into this location about 4 times the last month and each time the staff has been exceptionally helpful and nice to me. I knew what I was looking for but didn’t really lol they were patient with me and shared a few laughs while we figured it out and ultimately got me what I needed. I was having a particularly rough day earlier this week and the lady with long hair in the ponytail was so nice and so funny that she really turned my day around. I wish I’d have gotten her name to leave it here. Thank you so much for your help!!
Frederick Clanahan
2023-10-29 04:50:43 GMT
I’ve always found what I was looking for every time I’ve visited this location. Employees are knowledgeable and helpful. Store is clean and organized.
